Privacy Policy

Effective date: November 2025

Business Address: Tanawha, Queensland 4556, Australia

Website: www.metaboliccentre.com.au

1. Overview

The Metabolic Centre Pty Ltd (“TMC”, “we”, “us”, “our”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state and territory health records legislation.

This Policy applies to all personal information collected through our website, mobile applications, wearable integrations, telehealth systems, pathology partners, and marketing platforms.

2. What We Collect

We collect personal, health, and technical information necessary to deliver our preventative and performance health programs. This may include:

Personal and Contact Information

Full name, date of birth, gender, and contact details (address, email, phone number)
Emergency contact and demographic details

Health and Medical Information

Medical history, allergies, medications, and relevant health background
Pathology and imaging results provided by labs or medical partners
Health metrics from wearables or connected devices (e.g. Oura, Apple Health, CGMs)
Consultation notes and clinician observations

Financial and Transactional Information

Payment details processed via secure third-party providers such as Stripe
Billing history and membership selections

Technical and Behavioural Data

Device identifiers, browser type, IP address, and usage statistics
Website analytics, cookies, and online tracking tools
Engagement with our marketing campaigns or newsletters
We only collect information necessary to deliver and improve your program or to meet our legal and professional obligations.

3. How We Collect Information

We may collect your information:

Directly from you when you complete forms, make bookings, or participate in consultations;

Automatically through our website, app, or connected wearables;

From third parties such as pathology labs, imaging providers, or healthcare professionals (with your consent);

From payment processors or analytics tools integrated with our systems; and

Through marketing or communications platforms when you subscribe or interact with our content.

You may choose not to provide certain information, but this may affect our ability to provide you with certain programs or services.

4. How We Use Your Information

We use your personal and health information to:

Deliver, coordinate, and manage your health optimisation program;

Facilitate telehealth consultations and generate personalised reports;

Analyse data from wearables and pathology tests to identify trends and risks;

Process payments and manage membership accounts;

Communicate important updates, results, and recommendations;

Improve our clinical and digital services through analytics and feedback; and

Comply with legal, regulatory, and reporting obligations.

We may also use de-identified or aggregated data for internal research, reporting, and quality improvement purposes.

5. Artificial Intelligence (AI) and Automation

TMC may use AI-assisted systems to transcribe consultations, summarise clinical data, or generate health insights. When we use AI tools, we:

Maintain human review and oversight;

Prevent identifiable personal or health data from being used for model training;

Comply with all privacy and data protection obligations; and

Validate any AI-generated content before it forms part of your health record or report.

De-identified or aggregated data may be used internally to enhance algorithms and predictive analytics supporting preventative health care.

6. Marketing and Communication

We may send you health insights, updates, and promotional material relevant to our programs if you have opted in to receive them. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly at [email protected].

We do not sell or rent your information to third parties for marketing purposes.

7. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics and similar technologies) to improve functionality and user experience. Cookies collect anonymous data about how visitors interact with our site. You can disable cookies through your browser settings, though some features may not function properly.

8. Disclosure of Information

We may disclose your information to:

Registered healthcare practitioners involved in your care;

Pathology, imaging, and diagnostic partners;

Third-party technology and hosting providers (e.g. Google Cloud, HubSpot, Stripe);

IT, administrative, and professional service providers assisting our operations;

Regulators, insurers, or law enforcement agencies where legally required; and

Any other party with your express consent.

When sharing data, we only disclose what is necessary for the intended purpose and ensure all recipients are bound by confidentiality and data protection obligations.

9. Overseas Data Storage and Transfers

Some of our technology partners (including cloud and payment providers) may store or process data in locations outside Australia, such as the United States, European Union, or Singapore. Where cross-border transfers occur, we take reasonable steps to ensure those organisations handle your data in accordance with Australian privacy standards and this Policy.

10. Data Security

We apply a combination of technical, administrative, and physical safeguards to protect your information from misuse, interference, loss, unauthorised access, or disclosure. This includes:

Encryption of data in transit and at rest;

Role-based access controls;

Secure storage on compliant servers; and

Regular audits and staff training.

While we take all reasonable steps to safeguard your information, no online platform can be guaranteed 100% secure. You use our Platform at your own risk and should maintain appropriate security on your own devices.

11. Retention of Information

We retain personal and health information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, and clinical record-keeping obligations.

Health records are retained in accordance with relevant state and territory requirements. When no longer required, records are securely destroyed or de-identified.

12. Access and Correction

You have the right to request access to your personal information or to ask for corrections if you believe it is inaccurate, out of date, or incomplete. Requests can be made by contacting [email protected].

We may need to verify your identity before processing such requests and may charge a reasonable fee for providing copies of records, in accordance with applicable law.

13. Complaints and Enquiries

If you have concerns about how your personal information has been handled, please contact us at [email protected]. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

14. Updates to this Policy

We may update this Privacy Policy from time to time to reflect legal, technological, or operational changes. The updated version will be published on our website with the revised effective date. We encourage you to review this Policy periodically.

The Metabolic Centre Pty Ltd

Tanawha, Queensland 4556, Australia

Email: [email protected]

Website: www.metaboliccentre.com.au